1. Introduction

Welcome to Rode Exports & Services Pvt. Ltd. (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly. This Privacy Policy explains how we collect, use, protect, and disclose your information when you access our website or interact with us.

2. Information We Collect

We may collect information from you in multiple ways. The types of information we may collect include:

Personal Data

Information that identifies you personally, such as your name, email address, phone number, shipping/billing address, and demographic details (age, preferences, interests, etc.) that you voluntarily provide when creating an account, submitting inquiries, or filling forms.

Derivative Data

Information automatically collected by our servers when you browse our website, including your IP address, browser type, operating system, access times, and pages visited before and after accessing our Site.

Financial Data

Payment-related information such as credit/debit card details, UPI ID, bank information, or billing data when you purchase products or request services from us.

Mobile Device Data

Information from your mobile device such as device ID, model, manufacturer, and location data when you access our Site through a mobile device.

3. How We Use Your Information

We use the information we collect to ensure a smooth and personalized experience. This includes:

• Creating and managing your customer account

• Processing orders, payments, and related transactions

• Sending order updates, notifications, and promotional communications

• Responding to your inquiries, feedback, or customer service requests

• Improving our website performance, user experience, products, and services

• Preventing fraudulent activities and enhancing security

4. Disclosure of Your Information

We may share your information in the following circumstances:

By Law or to Protect Rights

If required by law, legal process, or government authority, or to protect the rights, safety, and property of our company, customers, or others.

Third-Party Service Providers

With trusted third parties who perform services on our behalf, such as:

• Payment gateways

• Logistics partners

• Hosting providers

• Analytics and marketing services

• Customer support platforms

These parties are permitted to use your information only to provide the assigned services.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the new business entity.

5. Security of Your Information

We use appropriate administrative, technical, and physical safeguards to protect your personal data. However, no digital platform or transmission method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Policy for Children

We do not knowingly collect, store, or market to children under the age of 13. If we become aware that such data has been collected, we will immediately delete it.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information

• Update or correct your data

• Request deletion of your data

• Withdraw consent for marketing communications

To exercise your rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. All updates will be posted on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

📞 Phone: +91 8855015927
📧 Email: connect@shubhamrode.com
🏢 Rode Exports & Services Pvt. Ltd.